About Nicklas Schäfer

Sales Marketing Operations Leader with a passion for driving customer engagement, fostering retention, and leading teams to deliver exceptional results.

Professional Journey

I am a dedicated professional with a passion for driving customer engagement, fostering retention, and leading teams to deliver measurable results. Currently serving as Sales Marketing Operations Group Leader at MESCIUS EUROPE GmbH, where I've driven revenue growth by 50% above expectations.
My expertise lies in aligning customer needs with business strategies to create mutually beneficial outcomes. I specialize in automation, CRM optimization, and leading high-performing teams to consistently exceed targets and deliver exceptional results.
Throughout my career, I've combined technical expertise with business acumen, developing everything from SQL databases and web applications to AI-powered automation solutions that have delivered significant cost savings and efficiency improvements.

Core Competencies

Sales Leadership
95%
Customer Success
90%
CRM & Automation
88%
Operations Management
85%
Data Analytics
82%
Team Leadership
90%

Professional Experience

A track record of driving growth, leading teams, and delivering exceptional results

Sales Marketing Operations Group Leader

MESCIUS EUROPE GmbH
Mar 2025 - Present
Led sales department achieving 50% revenue growth above expectations. Directed entire sales team, consistently exceeding targets while optimizing automations with Zapier and n8n.
Key Achievements
50% revenue growthTeam leadershipProcess automationTarget achievement

Sales and Marketing Lead - Europe & Germany

MESCIUS EUROPE GmbH
Jan 2025 - Present
Implemented business workflows and policies, developed first company website, and trained team on CRM systems with automation improvements.
Key Achievements
Website launchCRM implementation20% efficiency improvementTeam training

Professional Support Consultant

ATOSS Software SE
Sep 2024 - Jan 2025
Led customer success initiatives, consulted on HR software implementations including Atoss and SAP for large enterprises.
Key Achievements
Customer successSAP consultingEnterprise implementationsMultiple certifications

Customer Success Manager

JS Deutschland GmbH
Jun 2023 - Jul 2024
Enhanced company efficiency by switching from Vimeo to Canva, reducing costs by 50%. Leveraged AI to write brochures, decreased costs by 80% and drove sales with clients like Audi.
Key Achievements
50% cost reductionAI integrationAudi partnershipCRM optimization

Customer Service Representative

Time Globe GmbH
Aug 2019 - Jun 2023
Provided comprehensive customer support for hairstylist customers. Developed SQL backend, Java calendar software, and HTML/CSS/JS booking systems.
Key Achievements
SQL developmentJava programmingWeb development20% efficiency gain

Education & Certifications

Continuous learning and professional development in sales, customer success, and analytics

Professional Certifications

CSCMP Supply Chain Foundations: CRM
CSCMP
2024
Customer Success Foundations
ChurnZero
2024
Salesforce Reports & Dashboards
Salesforce
2024
Operations Analytics
University of Pennsylvania
2024
Customer Analytics
University of Pennsylvania
2024
Customer Centric Innovation
University of Illinois
2024

Education & Languages

IT Systemkaufmann
Friedrich-List-Berufskolleg Solingen • 2019-2021
Chemikant
LANXESS • 2016-2019
Languages
DeutschEnglishSpanishKorean